Noella Mabel Jacket Cream

SHIPPING

UK DELIVERY.

Christmas delivery and collection

For delivery before Christmas, we recommend ordering by 12 noon on Friday 18 December 2026. We send parcels by tracked DPD delivery. Delivery times can vary by postcode, so please order early if you can.

Shopping locally? Choose free Click & Collect at checkout and wait for confirmation that your order is ready before coming to our shop at 172 Burton Road, West Didsbury, Manchester.

On Christmas Eve (Thursday 24 December), please collect your order by 4pm, once you’ve received confirmation that it’s ready.

UK Delivery £6.50
Free Delivery on all orders of £150 or over

All our parcels are sent via DPD recorded services that are tracked and will require a signature on arrival. We aim to dispatch orders placed before 12 noon on the same day, Monday to Friday. Orders placed over the weekend are processed on Monday morning, except on bank holidays.

Many of our orders will arrive within 24 hours but depending on the time of your order and its destination in the UK it may take up to 5 days.

INTERNATIONAL DELIVERY.

Unfortunately, we are not currently shipping outside of England, Scotland & Wales. Please email us if you have questions in regards to this.

info@steranko.co.uk 

Returns and refunds

Online purchases

If you change your mind about an online purchase, please let us know as soon as possible. You have until 14 calendar days after the day you receive your goods to notify us that you wish to cancel. You must then send the goods back within 14 calendar days of notifying us.

To cancel, email info@steranko.co.uk or call 0161 448 0108. Please provide your name, order number and details of the items you wish to return.

Condition of returned items

You may try items on and inspect them as you would in a shop. Please return them clean and unworn beyond trying them on, with their original packaging and labels wherever possible.

We may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.

Please include your order number or proof of purchase.

Return postage

For change-of-mind returns, you are responsible for arranging and paying for return postage. We recommend a tracked service and retaining proof of postage.

Please send returns to:

Steranko
172 Burton Road
West Didsbury
Manchester
M20 1LH
United Kingdom

Refunds

Refunds are made to the original payment method. We will refund you without undue delay and within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.

If you cancel your entire online order, we will also refund the standard outbound delivery charge you paid. Any additional cost for a premium delivery service is not refundable.

Size exchanges

If you would like another size, please call or email before returning your item so we can check availability. Exchanges are subject to stock and do not affect your cancellation rights.

Faulty, damaged or incorrect items

Please contact us if an item is faulty, damaged or not as described. We will arrange an appropriate remedy and cover reasonable return postage where required. The change-of-mind return conditions do not limit your statutory rights.

In-store purchases

For change-of-mind returns of items purchased in our shop, we offer an exchange or a credit note valid for six months, subject to our in-store return conditions. Please contact the shop for details. This does not affect your statutory rights for faulty or misdescribed goods.

Contact us

Email: info@steranko.co.uk
Telephone: 0161 448 0108

We offer Free Collect in Store - simply wait for your email notification stating your order is ready for collection.

You can find us at:
172 Burton Road,
West Didsbury,
Manchester
M20 1LH

Opening Hours
Monday to Friday 10:30 – 6:00
Saturday 10:00-5:30
Sunday 11.30 - 16.30